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Frequently Asked Questions
A 403 error usually means the server does not have permission to view the requested file or resource, often due to IP deny rules, file protections, or permission problems. Our support staff can help resolve the issue if you contact them via Live Support or reply to any tickets from our technicians.
Confirm file and directory ownership and make sure file permissions are set to 644 and directory permissions are set to 755 in most cases. If permissions are set to 000, contact our support team using the ticket system, as it may be related to an account level suspension.
Yes, conflicting rules in the .htaccess file can block access to your IP address. If you need to check a specific rule, comment that line in the .htaccess by adding # at the beginning, and include the steps needed for our support staff to reproduce the 403 error when you contact Live Support or open a Ticket.